Halls Grp Insurance Agency
Licensed Insurance Professionals
Legal & Compliance Documents
Privacy Policy & Terms of Service — Effective as of January 1, 2025
Last Updated: January 1, 2025
🔒 Your Privacy Matters
Halls Grp Insurance Agency is committed to protecting your personal information. This policy explains exactly what we collect, how we use it, and your rights — including your rights related to SMS/text communications.
1. Who We Are
Halls Grp Insurance Agency ("Halls Grp," "we," "us," or "our") is a licensed independent insurance agency. We help individuals and families find the right insurance coverage. This Privacy Policy applies to all information collected through our websites, landing pages, forms, and communications — including text message (SMS) marketing programs.
2. Information We Collect
Information You Provide
- Full name, address, date of birth
- Email address and phone number (including mobile number for SMS)
- Insurance needs, coverage inquiries, and quote request details
- Any other information submitted through our contact forms or funnels
Information Collected Automatically
- IP address, browser type, and device information
- Pages visited and time spent on our website
- Referral source (how you found us)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information to:
- Respond to your insurance inquiries and provide quotes
- Send appointment reminders, policy updates, and important notices
- Communicate with you via phone, email, and/or SMS/text message (with your consent)
- Improve our services and website experience
- Comply with applicable state and federal insurance regulations
- Prevent fraud and protect our business and clients
4. SMS / Text Message Communications
By submitting your mobile phone number on any Halls Grp form or landing page and checking the consent box, you expressly consent to receive recurring automated text messages (SMS/MMS) from Halls Grp Insurance Agency, including:
- Insurance quotes and policy information
- Appointment confirmations and reminders
- Follow-up messages related to your inquiry
- Promotional messages about our insurance products and services
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any text message. For help, reply HELP or contact us at the information below. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Consent to receive SMS messages is not a condition of purchasing any insurance product or service from Halls Grp.
5. Sharing of Information
Halls Grp does not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
- Insurance carriers and underwriters — to obtain quotes or process applications on your behalf
- Service providers — third-party vendors who help us operate our business (e.g., CRM software, appointment scheduling), subject to confidentiality agreements
- Legal compliance — when required by law, court order, or regulatory authority
- Business transfers — in the event of a merger or acquisition
We do not share your phone number or opt-in data with any third party for their own SMS marketing purposes.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
7. Your Rights
Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS/text message communications at any time (reply STOP)
- Opt out of email marketing (unsubscribe link in every email)
To exercise any of these rights, contact us at the information provided below.
8. Cookies
Our website uses cookies and similar technologies to enhance your experience. You may disable cookies through your browser settings; however, some features of our site may not function properly without them.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will post the updated policy on this page with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Privacy Questions? Contact Us.
Halls Grp Insurance Agency
Email: help@halls-grp.com
Phone: (713) 955-8377
Houston, TX
Last Updated: January 1, 2025
1. Agreement to Terms
By accessing our website, submitting a form, or communicating with Halls Grp Insurance Agency ("Halls Grp," "we," "us"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
2. Services Provided
Halls Grp is a licensed independent insurance agency. We provide insurance consulting, quoting, and placement services for various insurance products including but not limited to life, health, auto, home, and commercial insurance. We act as an intermediary between clients and insurance carriers.
Nothing on our website constitutes a binding insurance contract. Coverage is only in effect upon issuance of a policy by a licensed insurance carrier.
3. Contact & Communication Consent
By submitting any form on our website or landing pages, you authorize Halls Grp Insurance Agency and its representatives to contact you via:
- Telephone (including mobile/cell phone)
- SMS / text message (if separately consented)
for the purposes of responding to your inquiry, providing insurance quotes, and discussing your insurance needs. You may opt out of any communication channel at any time by notifying us directly.
4. No Guarantee of Coverage or Rates
Any quotes, estimates, or pricing information provided through our website or by our agents are for informational purposes only and are not a guarantee of coverage, premium rates, or policy approval. Final rates and coverage terms are determined by the issuing insurance carrier and are subject to underwriting approval.
5. Accuracy of Information
You agree to provide accurate, complete, and truthful information when submitting forms or communicating with our agents. Providing false or misleading information may result in denial of coverage, policy cancellation, or claims disputes by the insurance carrier.
6. Intellectual Property
All content on our website — including text, graphics, logos, and images — is the property of Halls Grp Insurance Agency or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce or distribute our content without written permission.
7. Third-Party Links
Our website may contain links to third-party websites, including insurance carrier portals. These links are provided for convenience only. Halls Grp does not endorse and is not responsible for the content, privacy practices, or accuracy of any third-party website.
8. Limitation of Liability
To the fullest extent permitted by law, Halls Grp Insurance Agency shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Our total liability to you for any claim shall not exceed the amount of fees paid to us, if any, in the preceding 12 months.
9. Indemnification
You agree to indemnify and hold harmless Halls Grp Insurance Agency, its officers, agents, and employees from any claims, damages, or expenses (including reasonable attorney's fees) arising from your use of our services, violation of these Terms, or submission of false information.
10. Governing Law
These Terms of Service are governed by the laws of the state in which Halls Grp Insurance Agency is licensed and operates, without regard to conflict of law principles. Any disputes shall be resolved in the courts of that state.
11. Changes to Terms
We reserve the right to update these Terms at any time. Updated terms will be posted on this page. Continued use of our services constitutes acceptance of revised terms.
Questions About Our Terms?
Halls Grp Insurance Agency
Email: help@halls-grp.com
Phone: (713) 955-8377
Houston, TX
A2P 10DLC Compliant SMS Consent Policy — Last Updated: January 1, 2025
📱 SMS / Text Message Consent — A2P 10DLC Compliant
This page governs how Halls Grp Insurance Agency uses text messaging (SMS/MMS) to communicate with you. This language meets TCPA, A2P 10DLC, and carrier compliance requirements.
Program Description
Halls Grp Insurance Agency operates an SMS messaging program to communicate with clients and prospective clients about insurance quotes, policy information, appointment reminders, and other insurance-related information.
Program Name: Halls Grp Insurance SMS Updates
Sender: Halls Grp Insurance Agency
Message Types: Transactional & Promotional Insurance Messages
How to Opt In
You may opt in to receive SMS messages from Halls Grp Insurance Agency by:
- Submitting your mobile phone number on any Halls Grp web form or landing page and checking the SMS consent checkbox
- Texting a keyword to our designated number (if applicable)
- Verbally providing consent to a Halls Grp agent who records your opt-in
By opting in, you agree to receive recurring automated text messages from Halls Grp Insurance Agency. Consent is not a condition of any purchase.
Message Frequency
Message frequency varies based on your inquiry and interaction with our agency. You may receive up to 8 messages per month on average. We will only contact you regarding your insurance needs and relevant policy information.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. Halls Grp Insurance Agency does not charge for SMS messages, but your carrier may.
How to Opt Out (STOP)
You may opt out of SMS communications at any time by:
- Replying STOP to any text message you receive from us
- Contacting us directly at the email or phone number below and requesting removal
After opting out, you will receive one final confirmation message. You will not receive further SMS messages unless you opt in again.
Help
For help, reply HELP to any text message or contact us directly:
- Email: help@halls-grp.com
- Phone: (713) 955-8377
No Sharing of SMS Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.
Supported Carriers
Our SMS program is compatible with all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary for smaller regional carriers.
Consent Language for Forms
The following opt-in language must appear on all Halls Grp forms and landing pages collecting mobile numbers for SMS:
"By checking this box and submitting this form, you consent to receive recurring automated text messages (SMS/MMS) from Halls Grp Insurance Agency at the mobile number provided. Message frequency varies. Message & data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Consent is not a condition of any purchase. View our Privacy Policy and Terms of Service."
SMS Program Contact
Halls Grp Insurance Agency
Email: help@halls-grp.com
Phone: (713) 955-8377
Houston, TX